 |
Notice under the Data Protection Act 1984
In submitting a form to CCC Financial you declare that the statements and particulars in the application form are true and accurate to the best of my/our knowledge and belief and shall form part of any subsequent agreement and agree that such information may be relied upon by all third parties to whom Feel Good Finance Ltd is authorised to disclose the same as if such third parties had received the information directly.
Customer Information and Data Protection
In assessing applications for credit, enquiries will be made about you including searching records held by Credit Reference Agencies and by checking details with Fraud Prevention Agencies. If you give us false or inaccurate information and we suspect fraud we will record this. The Credit Reference and Fraud Prevention Agencies will keep details of any searches.
Information held about you and by the Credit Reference Agencies may already be linked to records relating to one or more of your financial partners. For the purpose of this application you may be treated as financially linked and your application will be assessed with reference to any 'associated' records.
If you are a joint applicant or you have told us of some other financial association with another person, you must be sure that you are entitled to (a) disclose information about your joint applicant anyone referred to by you. An association between joint applicants and between you and anyone else you tell us is your financial partner will be created at Credit
References Agencies and shall remain until a successful disassociation has been registered with the Credit Reference Agency.
Your consent is required for us to disclose details of the application and how you conduct your account (including any default) to Credit Reference & Fraud Prevention Agencies. This information may be used to help us and other organisations (a) to assess the financial risks of dealing with you and other members of your household (b) to help make decisions on motor, household, credit, life and other insurance proposals and insurance claims (c) to administer agreements & insurance policies with you (d) to help prevent or detect fraud, prevent money laundering or other claims, recover debts and trace debtors and (e) for statistical analysis about credit, insurance and fraud.
If you request payment protection insurance and/or home insurance we may pass information about you to any organisation approved by us to enable them to arrange and administer the requested plan and for the purposes of underwriting, claims handling and fraud prevention (which could include passing details to other insurers). We may pass your details to insurance
companies carefully selected by us so that they can contact you about life, creditor, household and other insurance products that may be of interest to you.
Customer Consent - Please read this before signing By clicking in the box below you consent to us using and disclosing details about you as described above.
You also consent to us using and disclosing to carefully selected parties your contact details so that they or us may provide information about goods and/or services offered by us or them which may be of interest to you.The methods of contact to which you consent include automatic calling system,fax, electronic mail, telephone, SMS/Text messaging and other online or interactive media. You agree that telephone conversations and other communications between you and us or third parties may be recorded and/or monitored to assist in improving customer and collections services. If you do not wish to be contacted by us for direct marketing purposes you may write to us at any time.
You also agree that all of the details you have given to us are true and complete, that you are 18 years of age or older and that these details may be verified by us from time to time.
PRIVACY
We want you to understand how we use any information we collect about visitor to our website.
We collect information about our visitors for three primary reasons:To improve our website content and make it more relevant to our visitors To learn more about you and tailor your website experience to your needs and interests Give you the opportunity to ask us to reach out to you and answer your questions or provide more information about our company and our products We will not sell or give away your address to any third party.
Privacy and Terms of Use
The following discloses our information gathering and dissemination practices:As a visitor to our website you are not required to reveal any personal information. This website does collect readily available information about visitors usage of the website. We use this information to create a more relevant experience for the visitor and to measure the website's effectiveness.We sometimes use an Internet device called a 'cookie' to recognize your browser when you visit our site. A cookie is a small amount of information that a website transfers to your computer's hard drive. This Website uses cookies only to better individualize and improve your experience with the site. You can choose whether to accept cookies by changing the settings of your browser.
What happens if things go wrong?
You should find your dealings with us to be prompt, efficient and friendly. Our aim is to provide you with a world class, professional and confidential service. If you have a complaint about any aspect of the service you have received, our staff will be happy to help resolve your concerns.
We recommend that you bring your concerns to our attention as soon as possible. The sooner we know about it the sooner we can resolve it.CCC Financial is responsible for handling all complaints made to companies within the Group.
We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently; a leaflet with details of this process is available on request.
On receipt of your complaint (whether received by telephone, letter, e-mail or fax) the matters raised will be investigated by an independent Senior Manager within the company.
Should it be necessary to obtain information from third parties to further these investigations, you will be informed of this and where appropriate your written authority obtained, prior to any disclosures being made by us to third parties.
For further information or to make a complaint please contact:
CCC Financial
P O Box 136
NEWTOWNARDS
BT23 7HF
Telephone: 0500 46 06 06
Fax : 028 9182 0050
Use our complaint form
If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Web site: www.financial-ombudsman.org.uk
|
 |