The West Brom |
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The West Brom Core Values The West Brom The core values which provide the framework for our ongoing success are: The West Brom We will continue to provide value-for-money investment, mortgage and related products by responding to customers' changing needs and priorities. The West Brom We will strive to act in our members' best interests and constantly seek ways to reward their loyalty through continuous service enhancements and by sharing tangible financial benefits of our continued success. The West Brom We will ensure our underlying financial strength provides exceptional security for our members. We will strive to deal with our customers fairly, honestly and with the highest integrity, recognising that openness and trust are essential to the creation and maintenance of mutually rewarding relationships. We will seek to provide an excellent, friendly service delivered by dedicated, skilled and professionally-qualified staff using technology to optimise overall efficiency and productivity in a modern and professional retail environment. We will continue to be a good neighbour to the local communities we serve, through full and active involvement and by supporting local charities, worthy causes and other community-based activities.Facts & figures The West Brom We employ over 800 staff. We have 50 branches mainly in our West Midlands heartland, including 3 mortgage bureaux in key cities nationally. We are the ninth largest building society and have assets of over £5 billion. We are one of the oldest building societies in the UK, thriving for 150 years without merger or takeover. We demonstrate our commitment to mutuality and last year gave over £25 million back to our members. We invest more than £500,000 each year in the communities we have grown from, through sponsorship and support for community and grass roots projects. The West Brom |
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